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PRINTING:
Q: ARE THESE PRINTS INKJETS?
A: YES AND NO. WE ARE PRINTING ON SILVER HALIDE PHOTOGRAPHIC FUJI PROFESSIONAL CRYSTAL ARCHIVE II PAPER, PROCESSED IN FUJI PROFESSIONAL RA-4 CHEMISTRY FOR ALL PRINTS UP TO 8x14 IN SIZE. LARGER PRINTS ARE DONE ON HIGH QUALITY INKJET PRINTERS.
Q: WHAT TYPE OF PRINTER ARE YOU USING?
A: WE ARE PRINTING ON AN NORITSU QSS-3011 FOR ALL PRINTS UP TO 8x14. LARGER PRINTS ARE PRINTED ON A CANON IPF9000.
Q:ARE MY IMAGES PROTECTED?
A: ABSOLUTELY! WE ARE A PROFESSIONAL LAB AND WE FULLY ENFORCE, RESPECT AND PROTECT THE COPYRIGHTS OF YOUR IMAGES. WE WOULD NEVER JEOPARDIZE THE 20 YEARS OUR COMPANY HAS BEEN IN BUSINESS BY ALLOWING YOUR IMAGES TO BE COPIED.
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Q: WHAT RESOLUTION SHOULD I SET UP MY FILES AT?
A: WE RECOMMEND LEAVING THIS ALONE UNLESS YOU WANT TO SET IT UP TO SIZE, IN THAT CASE 300DPI, NO HIGHER!
Q: WHAT TYPE OF FILES DO WE ACCEPT?
A: 8 BIT RGB TIFF OR JPEG ONLY! DO NOT UPLOAD CMYK FILES!
Q: SHOULD I SHARPEN MY IMAGES?
A: YES, BUT DO NOT OVER DO IT. SHARPEN IT TO WHAT YOU LIKE ON THE SCREEN WITHOUT BRINGING OUT ARTIFACTING.
Q: I WANT MY PRINT TO BE A SPECIFIC SIZE, HOW DO I GO ABOUT DOING THIS?
A: NO PROBLEM, LETS SAY YOU WANT A 16X20 IMAGE, CROP YOUR IMAGE USING THE CROP TOOL IN PHOTOSHOP, LEAVE THE RESOLUTION FIELD BLANK.
Q: I HAVE AN ODD SIZED IMAGE, HOW DO I GO ABOUT ORDERING IT?
A: NO PROBLEM, LETS SAY YOUR IMAGE IS A 22X28, JUST EXTEND THE CANVAS OF THE IMAGE TO 24X30 AND ORDER A 24X30. IF YOU DO NOT DO THIS, YOUR IMAGE WILL BE EXTENDED TO FILL OUT THE 24X30 WITHOUT CROPPING YOUR IMAGE, THUS GIVING YOU BACK AN IMAGE THAT IS NOT THE SIZE YOU WANT.
Q: DO YOU COLOR/DENSITY CORRECT MY IMAGES?
A: YES, BUT IF YOU WOULD LIKE US TO LEAVE YOUR IMAGES ALONE, JUST SAY SO IN THE ADDITIONAL INSTRUCTIONS FIELD.
Q: HOW SHOULD I CROP MY IMAGE?
A: USING THE CROP TOOL IN PHOTOSHOP, SET YOUR PROPORTIONS TO THE SIZE YOU ARE ORDERING. LEAVE THE RESOLUTION FIELD BLANK. FAILURE TO CROP YOU IMAGE(S) WILL RESULT IN YOUR PRINT(S) COMING BACK WITH WHITE BORDERS IF IT DOES NOT FIT THE SIZE YOU ORDERED.
Q: WHAT IS THE TURNAROUND TIME?
A: USUALLY 24-48 HOURS IN HOUSE.
Q: WHAT SIZE IMAGE DO YOU REQUIRE?
A: WE DO NOT REALLY REQUIRE ANY SPECIFIC SIZE. SOME SMALL FILES DO PRODUCE NICE LARGE PRINTS OTHERS DO NOT. IT ALL DEPENDS ON THE SUBJECT MATTER OF THE FILE AND THE OVERALL QUALITY OF THE FILE. IF YOU CROP YOUR IMAGE TO YOUR SIZE BEING ORDERED AND THEN GO TO "VIEW" IN YOUR MENU BAR IN PHOTOSHOP AND THEN DOWN TO "PRINT SIZE", THIS WILL GIVE YOU A GOOD IDEA OF WHAT YOU CAN EXPECT TO SEE.
Q: WHAT ARE THE SHIPPING COSTS?
A: THIS VARIES DEPENDING ON WHERE YOU LIVE AND THE NUMBER OF PRINTS ORDERED. AVERAGE SHIPPING FOR UPTO 8X10 PRINTS IS AROUND $10 PER ORDER. LARGER PRINTS AND CANVAS PRINTS WILL BE HIGHER DEPENDING ON SIZE AND QUANTITY.
Q: WHAT IS THE DIFFERENCE BETWEEN LUSTRE & GLOSSY?
A: LUSTRE HAS AN EGGSHELL FINISH, IT DOES NOT SHOW FINGERPRINTS LIKE GLOSSY AND IT ALSO SHOWS LESS GLARE. GLOSSY DOES APPEAR TO BE A TOUCH MORE SATURATED. IT ALL COMES DOWN TO PREFERENCE.
Q: HOW LONG WILL IT TAKE FOR MY PRINT TO ARRIVE?
A: WE ARE LOCATED IN CENTRAL NJ, SO EAST OF THE MISSISSIPPI, ITS ABOUT 1 TO 2 DAYS FOR SHIPPING. THE MIDWEST AND SOUTH, ABOUT 3 TO 4 DAYS. WEST COAST, ABOUT 5-7 DAYS.
Q: I AM UNHAPPY WITH MY PRINTS, WHAT RECOURSE DO I HAVE?
A: OUR GOAL IS 100% CUSTOMER SATISFACTION, SHOULD YOU BE UNHAPPY WITH THE QUALITY OF THE PRINTS YOU WILL BE REQUIRED TO RETURN THE PRINTS AND AN EXPLANATION FOR A FULL REFUND.
Q: WHAT IS THE ARCHIVAL NATURE OF THESE PRINTS?
A: UNDER NORMAL LIGHTING CONDITIONS (NOT DIRECT SUNLIGHT OR SPOTLIGHTS) THE WILHELM INSTITUTE HAS RATED THE FUJI PROFESSIONAL CRYSTAL ARCHIVE II PAPER AT 60-80 YEARS.
Q: WHY DON'T YOU CLEAN UP MY IMAGES?
A: THIS IS AN ADDED SERVICE THAT WE CHARGE FOR ON AN INDIVIDUAL BASIS. IF YOU NEED RETOUCHING SIMPLY PUT IT IN THE SPECIAL INSTRUCTIONS AND WE WILL NOTIFY YOU OF THE COST.
UPLOADING ISSUES
Q: MY UPLOADS ARE TAKING VERY LONG, WHY?
A: EVEN THOUGH YOU MIGHT HAVE BROADBAND INTERNET ACCESS, KEEP IN MIND THAT YOUR UPLOAD SPEED IS MUCH SLOWER THAN DOWNLOAD AND WILL VARY DEPENDING ON FILE SIZE.
Q: WHAT BROWSER DO YOU RECOMMEND?
A: MICROSOFT'S INTERNET EXPLORER 6 WORKS THE BEST, ALTHOUGH NETSCAPE 6 AND FIREFOX WILL WORK.
Q: WILL SAVING MY FILES AS A JPEG INSTEAD OF A TIFF AFFECT THE QUALITY OF MY PRINT?
A: NO. WE HAVE RAN NUMEROUS TEST HERE, AND IF YOU SAVE YOUR FILE AS A LEVEL 12 JPEG IN PHOTOSHOP YOU WILL SEE NO LOSS IN IMAGE QUALITY.
Q: MY ORDER DID NOT COMPLETE, DID YOU GET MY FILES?
A: NO. WE DO NOT AND CAN NOT GET YOUR FILES UNTIL YOU GET TO THE FINAL STEP WHERE YOU RECEIVE A CONFIRMATION #. IF YOUR UPLOAD FAILED OR YOUR ORDER PROCESS NEVER COMPLETED, YOUR FILES ARE CONSIDERED ORPHANED AND ARE DELETED BY THE SERVER.
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